Citywide Community Response Team (CCRT)


Citywide Community Response Team (CCRT) began in 2019 through the Homeless Mentally Ill Outreach and Treatment (HMIOT) grant as one of several programs in San Francisco designed to help individuals experiencing homelessness, mental health and substance use challenges, and requiring more intensive outreach and support to engage within the current system of care. The program seeks to continuously adapt to the needs of the community mental health system and fill gaps in care.

Citywide Community Response Team consists of two clinical teams:

1) Zuckerberg San Francisco General Hospital, Psychiatric Emergency Services (ZSFG PES): CCRT positions two full-time social workers at ZSFG PES to support patients with safe and effective discharge plans. CCRT develops discharge plans through care coordination with existing providers and supports, as well as making new referrals to residential facilities, outpatient treatment and other social services.  CCRT clinicians can be reached by calling the main line at PES (628-206-8125), and asking for the social worker.

2) Intensive Case Management (ICM): The ICM arm of CCRT serves adults with significant behavioral health challenges identified by the Department of Public Health (DPH). Clients include individuals who have had contact with the Street Crisis Response Team (SCRT) or the Healthy Streets Operations Center (HSOC), as well as people living in Shelter in Place (SIP) hotels who are not connected to care.  At this time, there is no direct referral pathway to the caseload portion of CCRT. Determinations are made on a case-by-case basis by DPH Behavioral Health Services in coordination with CCRT Management.